Service Process

Our service process is divided into the following steps:

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Browse products

Customers browse the product catalog on our website, choosing their favorite rhinestones according to their needs via filtering, sorting, comparing products and so on.

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Submit the order

Customers add the selected rhinestones to the shopping cart, and fill in their own delivery address, phone number, choose the payment method and then submit the order.

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Sample service

If you have certain concerns about our products and don't want to place an order directly, please apply for a free sample from us. In addition to providing you with an exquisite product manual, we also have physical samples, which are convenient for customers to have on hand to check the quality.

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Arrange shipment

We will arrange the shipment immediately after receiving the customers’ orders. Our logistics partners will deliver the rhinestones to the customer's hands in the shortest possible time. Besides, customers will get a package’s picture and a logistics tracking number to know how the status of their orders.

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Cargo packaging

For fragile products such as boxes, we have customized inner cartons and outer cartons. For some fragmented products with various types, we will modify the cartons according to the size of the goods, and wrap the products in leak-proof bags. In order to ensure that customers can receive complete products, many working details of our packaging team have been praised by many customers.

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Evaluation and feedback

Customers can evaluate and give feedback on our services on our website after receiving the rhinestones, and we will continuously improve the quality and level of our services according to customers' valuable opinions and suggestions.

Service Advantages

The advantages of our services are as follows:

Affordable

Our rhinestones have a really competitive price in the market, we do not charge any additional fees, like handle fees, etc., in addition, we will regularly launch some preferential activities and discounts, so as to let our customers enjoy more benefits.

Quality assurance

Due to our advanced production equipment and strict quality control system, Our rhinestones is strictly tested and certified. If customers are not satisfied with our rhinestones, we will provide return and exchange services, which ensure customers can buy without worry.

Customer service

We will reply to any questions from customers within 24 hours, not only will we provide professional advice and suggestions to help customers choose the most suitable rhinestones for themselves, but also we will regularly send some knowledge and tips about rhinestones, letting more customers better use and care for their rhinestones.

Rich variety

Our rhinestones have a variety of colors, shapes, sizes, facets of rhinestones, you can browse our product catalog on our website to choose your favorite rhinestones, we will also launch some new rhinestones products from time to time, so that you would have more choices.

Convenient logistics

We have air transportation, land transportation, railway, sea transportation, express delivery and other channels. You only need to state your budget for freight and the acceptable transportation time, and our sales team will work out the optimal transportation plan for you.

OEM/ODM

We also offer OEM/ODM services, which means that we can tailor our Rhinestones products to our customers' needs and designs, such as:

140x140

OEM

Customers provide their own brand name, logo, packaging, etc., we can produce and package rhinestone products for customers according to their requirements, and customers can sell these products on their own channels and enjoy their own brand benefits.